Conflict Management Level 2
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Who should attend?
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The Conflict Management Level 2 course is appropriate for a great many sectors and is suitable for anyone with a customer-facing role, as well as anyone who deals with service users or the general public. The award is also relevant for those individuals who would like a better understanding on the prevention of conflict occurring to give them more confidence in being able to deal with situations as they arise
Course Content
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• Communicate to solve problems and reduce the potential for conflict.
• Identify the factors that influence human responses in conflict situations.
• Assess and reduce risks in conflict situations.
• Communicate effectively and de-escalate conflict in emotive situations.
• Use good practice after conflict situations
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Tailored to you
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Our conflict management courses are tailored to the industry you work in, so it remains relevant for you.
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Course Prices
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The individual price for the Conflict Management Level 2 course is just £60 per person.
Discounted rates are available for groups with more than 5 candidates. We offer both open courses and group bookings. If you would like more information or wish to enquire about availability, please contact for more details.
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